Frequently Asked Questions
Frequently Asked Questions
How do I contact Goodwin Property Management?
Live Chat: 8:30am-5:30pm Monday-Friday at https://www.goodwintx.com
Online Contact Form: https://www.goodwintx.com/contact/
Main Customer Service: 855-289-6007
Local Customer Service: 512-502-7500
Accounting Customer Service: 855-289-6007
Main Goodwin E-mail: info@goodwintx.com
Property Manager E-mail: WHImanager@goodwintx.com
What is TownSquare?
TownSquare is an HOA communication app where homeowners can access community documents, reserve the pavilion next to the pool, submit requests, and more. Please contact Goodwin Property Management if you would like to create a Townsquare account.
How do I submit an architectural control request form?
You can submit an arc request online at: http://awhi.sites.townsq.io/0
The Architectural Control Committee is comprised of voluntary Whispering Hollow homeowners. Architectural requests can take up to 30 days to review.
How do I request a pool key?
You can request a pool key online at: http://awhi.sites.townsq.io/0
Where can I find the Whispering Hollow Governing Documents, Bylaws, and other association documents?
How do I reserve the pavilion next to the pool?
Townsquare > tools > reservations > park pavilion
If you do not have a Townsquare account, please e-mail WHImanager@goodwintx.com to submit a reservation request.
*Pool restroom access is not included with pavilion reservations.
Who oversees the Whispering Hollow common areas, pool, and playgrounds?
Vendors, inspectors, board members, and our Goodwin Property Management representative monitor these areas. We are always grateful for input from homeowners if you notice areas in need of attention.
What are the pool’s hours of operation?
The pool is typically open from 1:00 pm to10:00 pm on Monday and from 6am to 10pm Tuesday through Sunday, April until October. ***Dates and hours are subject to change
How many guests can I have at the pool?
4 guests per home.
Who is on the HOA board?
The Whispering Hollow HOA board is made up of elected WH homeowners who hold voluntary positions. Our current board members are Tish Burklund, Jana Dobson, Josh Smykal and Amanda Wallis.
What is an HOA committee?
Committee participants moderate HOA programs such as events and architectural requests. Please reach out to the board if you are interested in joining a committee.
How do I contact the HOA board?
You may contact Board Members through the TownSquare app. Once you log on to TownSquare, click on Requests.
How can I find out about HOA meetings?
Homeowners are notified of upcoming meetings via e-mail and through various social media platforms.
Who is responsible for sign, light, street, and sidewalk repairs?
The City of Buda - Submit maintenance requests here.
Who owns the park and pavilion near the entrance of Whispering Hollow?
The City of Buda - Submit reservation requests here.